Crumbs Leaps into New Year with Exciting Changes

A self-serve kiosk and a short-term parking space for to-go orders are among the recent changes at Crumbs – including the ability to order lunch in advance for those on the go. (Facebook photos)

By Lura Jackson

A downtown is often defined by its eateries, and Calais has been making significant gains recently in part due to the efforts of businesses like Crumbs. Since opening in February of 2015, Crumbs has steadily become one of the most popular locations on Main Street – and their momentum doesn’t show any sign of slowing. For this year, the eatery has become the first to introduce online to-go ordering and a self-serve kiosk to better serve its growing roster of patrons.

Online ordering and self-pay kiosk

Crumbs initially began its online ordering system with its first website,   crumbscalais.com. That website enabled customers to place orders a day in advance for a wide range of baked goods, all of which require 24 hours notice to prepare. Pies, bread, cakes, pastries, and even chicken pot pie can be ordered and prepaid using that website. For bigger get-togethers, customers can order their choice of a party platter of sweets or sandwiches.

Most recently, Crumbs created a second website, Crumbstogo.com. Using that website, customers can order any of the eatery’s sandwiches, paninis, or macaroni and cheese, pay for them online, and then pick them up in-store a short while later.

Owners Kevin and Chris Niles created the second website to ease the strain on the restaurant during the lunch hour. The interior is usually packed with a long line during times of heavy flow which can be intimidating to those who only have a short while for their lunch break.

Using the to-go website, customers can plan their lunch in advance and pick it up at the time of their choosing. As soon as an order is placed on the website, a ticket is printed in the kitchen and Chris begins preparing it for the appropriate time. In as little as 15 minutes, the meal is ready to go.

 

After ordering, customers can skip the line and go right to pick up area, which Chris explains they are working to expand. A special parking space for to-go orders has been created in front of Crumbs to ensure a rapid experience for those in a hurry.

The online ordering has been very popular so far, with one customer having used it for each day since it began, Kevin shared. Both websites are hosted through Square, which is the same service Crumbs uses to accept credit and debit card transactions online and in the store.

Those who haven’t ordered ahead but still want to skip the line can do so in-store at the new self-pay kiosk which lets customers select their order and pay ahead in rapid fashion.

Expanded menu and hours

Along with a new way to order some of the community’s favorite foods, Crumbs is taking their fresh approach to the new year a step further. A whole new breakfast menu has been launched, accompanied by an earlier opening time of 6:30 a.m. from Tuesday through Friday.

The expanded breakfast menu includes quiche, cinnamon rolls, chocolate and strawberry cream cheese-filled croissants, Danishes, oatmeal with real maple syrup, sausage and cheese bread, breakfast skillets with eggs, onions, potatoes, bacon or sausage and cheese, muffins, and breakfast paninis made with applewood smoked bacon.

The new menu items will be served in an incoming heated display case, Kevin said. “Everything will be nice and warm when you get it.”

In addition, Crumbs has expanded its espresso-based coffee drink menu. It now offers cappuccinos, lattes, macchiatos, and other drinks made with milk or almond milk. Other additions include coffee flavorings and donuts that are baked rather than fried.

 

It’s a long list of improvements that signals good news and exciting changes for downtown Calais – and Kevin says they plan to keep pace. “As things get busier, we’re going to keep expanding and changing things.”